Privacy Policy – Pfalztrafo Service
(PFALZTRAFO Föllinger GmbH)

Last updated: August 2025

1. Privacy at a Glance
1.1 This Privacy Policy provides an overview of which personal data is collected and processed when using this website. Personal data includes all information relating to an identified or identifiable natural person. This may include, for example, name, contact details, or technical data that is automatically collected when using the website.
1.2 The controller responsible for data processing on this website is PFALZTRAFO Föllinger GmbH, Am Floßbach 15, 67112 Mutterstadt,
Tel.: 06236 509940, E-Mail: info@pfalztrafo.de.

2. Collection and Use of Personal Data
2.1 Data is collected when you actively provide it to us, for example by entering information into a contact form or by using the chatbot.
2.2 Additional data, such as technical information (e.g., shortened/anonymized IP address, browser type, operating system), is automatically collected when visiting the website. This data is used to ensure the smooth operation of the website and to optimize our services.
2.3 When using the chatbot, the content you enter is processed technically in order to provide answers. The chatbot does not store IP addresses.

3. Legal Basis for Data Processing
3.1 The processing of personal data is based on Article 6(1)(b) GDPR when it is necessary for the performance of a contract or pre-contractual measures.
3.2 In other cases, processing is carried out based on our legitimate interests under Article 6(1)(f) GDPR or your consent pursuant to Article 6(1)(a) GDPR.

4. Hosting and Website Plugins
4.1 Our website is hosted by IONOS SE, Elgendorfer Str. 57, 56410 Montabaur. Data processing by the hosting provider includes metadata, communication data, as well as all other data generated via the website. IP addresses are stored only in shortened or anonymized form. Processing is carried out in accordance with Art. 6 (1) lit. f GDPR in order to ensure the secure and efficient operation of our website.
4.2 In addition, we use WordPress and various plugins to extend the functionality of our website. These may collect data such as browser information, which are also subject to data protection requirements.

5. Use of the Chatbot
5.1 This website provides a chatbot designed to automatically respond to inquiries.
5.2 Use without storage: The chatbot can be used without consent; only the technical processing necessary to generate the response takes place, without logging the chat content.
5.3 Use with statistical consent: If the 'Statistics' category is accepted in the cookie banner, we store questions and answers with a timestamp for a maximum of 30 days for error analysis and quality improvement. IP addresses are not stored.
5.4 The legal basis is consent pursuant to Art. 6 (1) (a) GDPR.
5.5 Personal reference: Please do not enter any personal data in the chat. If personal content is nevertheless included, it will not be evaluated and will be anonymized as far as possible.
5.6 Retention period: Stored chatbot data (questions and answers with timestamp) will be deleted after no more than 30 days. From this data, we may generate statistical evaluations that no longer contain any personal reference (e.g., frequency of certain questions). Such fully anonymized analyses may be retained for a longer period.

6. Cookies and Server Log Files
6.1 This website uses technically necessary cookies to ensure the functionality of the site. Optional analytics cookies (e.g., for Google Analytics) may also be used, which require your consent.
6.2 In addition, our servers automatically store technical data in so-called server log files. This includes anonymized IP addresses, browser type, operating system, referrer URL, and time of access.
6.3 This data is not merged with other data sources and is used solely to ensure the smooth operation of the website.

7. Rights of Data Subjects
7.1 Data subjects have the right to request information at any time about the personal data stored by us.
7.2 There is also a right to rectification, erasure, or restriction of processing.
7.3 In addition, there is a right to data portability and a right to object to processing.
7.4 Consent can be withdrawn at any time with effect for the future.
7.5 To exercise these rights, please contact the controller specified above.

8. Third-Party Content and Services
8.1 Google Analytics
This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Cookies are set that allow an analysis of your use of the website. The data collected may be transferred to the USA.
Legal basis: Your consent (Art. 6 (1) (a) GDPR).
You can withdraw your consent at any time via the cookie banner.

8.2 Google Maps
Our website integrates map material from Google Maps. The provider is Google Ireland Limited. When accessing the maps, data such as IP address and location data may be transmitted to Google and transferred to the USA.
Legal basis: Your consent (Art. 6 (1) (a) GDPR).

8.3 Google Fonts
For the uniform display of fonts, we use Google Fonts. When accessed, your browser loads the required fonts directly from Google servers. In doing so, technical data (e.g., IP address) may be transmitted.
Legal basis: our legitimate interest pursuant to Art. 6 (1) (f) GDPR in a consistent and appealing presentation.

8.4 Cloudflare Turnstile
To protect our forms from misuse and spam, we use the “Turnstile” service provided by Cloudflare Inc., 101 Townsend St, San Francisco, CA 94107, USA. The verification serves to distinguish whether the input is made by a natural person or abusively by automated systems. For this purpose, technical information (e.g., IP address, browser information, duration of stay) is transmitted to Cloudflare.
Processing is based on our legitimate interest in the security of our website pursuant to Art. 6 (1) (f) GDPR. For more information, please see Cloudflare’s Privacy Policy: https://www.cloudflare.com/privacypolicy/

9. Final Remark
The operators of this website are committed to protecting personal data and handling it in accordance with the statutory data protection regulations and this Privacy Policy.